Staten Island workers compensation office is the name most people search for. Officially, it is the Staten Island Customer Service Center, at 60 Bay Street, 8th Floor, Staten Island, NY 10301. You can reach it by phone at (877) 632-4996. If you got a hearing notice, need help with a form, or have a question about your claim, this guide explains what the office does and how to get ready. It is written for you, the injured worker, in plain words.
Where the Staten Island Workers Compensation Office Is
The staten island workers compensation office is at 60 Bay Street, 8th Floor, Staten Island, NY 10301. It is run by the New York State Workers’ Compensation Board. The phone number is (877) 632-4996. This is also the Board’s main line, so the same number works for general questions about your claim.
Visits are by appointment. The posted hours are 8:30 AM to 4:30 PM. However, do not just walk in and hope for the best. Call first so you do not lose a trip. For parking and transit details, check the agency site. Here are the key facts in one place:
| Detail | Information |
|---|---|
| Office name | Staten Island Customer Service Center |
| Address | 60 Bay Street, 8th Floor, Staten Island, NY 10301 |
| Phone | (877) 632-4996 |
| Hours | 8:30 AM to 4:30 PM, by appointment |
| Agency | New York State Workers’ Compensation Board |
| Area served | Staten Island area (confirm your assigned office on your notice or the agency site) |
| Main agency line | (877) 632-4996 |
What Happens at the Staten Island Workers Compensation Office
The staten island workers compensation office is a local service point for the New York workers comp board. In most cases, people come here for one of a few reasons. They may have a hearing. They may need help with a form. Or they may have a question about their claim and want to talk to a person.
A hearing is where disputes in your claim get sorted out. For example, the insurer may question whether your injury happened at work. Or there may be a disagreement about your medical care or weekly payments. A judge from the Board listens to both sides and makes a decision. Typically, the insurance carrier sends a lawyer or a representative. You can bring your own representative too, but you do not have to.
A hearing day is usually less dramatic than people fear. You check in, wait for your case to be called, and answer questions. Many hearings are short. Your hearing notice tells you the date, the time, and how to appear. Some hearings may not be held in person, so read your notice closely. If anything on it is unclear, call (877) 632-4996.
Staff can also help with general information. They can explain where your claim stands and which forms you may need. However, they cannot act as your lawyer or tell you what your case is worth.
What to Bring and How to Prepare
Good preparation makes the day easier. Bring your hearing notice and your claim number. Bring a photo ID. Bring any medical records, doctor’s notes, or bills tied to your injury. If you have letters from the insurance company, bring those too. As a result, you will be ready if the judge or staff ask for details.
Arrive early. Give yourself time to find the 8th floor and check in. If you are in pain, it is fine to say so. You can ask for a seat or a short break. You are allowed to bring a lawyer or a licensed representative. Many New York claimants handle simple matters alone, but a representative may help if your claim is disputed.
If you have not filed yet, start with how to file a New York workers comp claim. To check whether your job and injury are covered, see New York workers comp requirements.
Which Office Serves Your Case
The staten island workers compensation office generally serves the Staten Island area. However, the office that handles your case is not always the one closest to your home. Your hearing notice names the office or location for your case. Always follow the notice. If you think it lists the wrong office, call the Board before the hearing date.
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To see every Board location in New York, use the official New York State Workers’ Compensation Board district offices page. It is the best place to confirm addresses and any changes. In most cases, if you are unsure, one phone call clears it up.
Frequently Asked Questions
Can I walk into the staten island workers compensation office without an appointment?
The office lists its hours as 8:30 AM to 4:30 PM, by appointment. Call (877) 632-4996 before you go. That way you know someone can see you.
Do I need a lawyer for my hearing at the staten island workers compensation office?
No, you are not required to have one. However, a licensed attorney or representative may help if the insurer is disputing your claim. Many representatives in workers’ comp cases are paid only if you receive benefits, so ask about fees up front.
What if I cannot make my hearing date?
Call the Board right away at (877) 632-4996. Do not simply skip the hearing. Missing it without notice can delay your claim or affect the outcome.
Staten island workers compensation office: Quick Recap
If you remember one thing about staten island workers compensation office, make it this: the rule is set by the state (or the federal program), not by the insurer, and the official source is linked above. Every figure on this page about staten island workers compensation office should be confirmed with the agency before you act on it.
Questions about staten island workers compensation office that this page does not answer are usually answered for free by the state workers’ comp agency’s information line — and, for a disputed claim, by a licensed attorney in a first consultation.
See your state’s exact numbers
What you are owed depends on your state’s benefit caps and deadlines. Start with your state’s settlement and claim guides for the exact figures.
Sources & How to Verify
The figures on this page come from official government and industry sources. Workers’ comp benefit caps, deadlines, and rules change, so always confirm the exact figure with your state’s workers’ comp board or a licensed attorney before acting. Settlement estimates are illustrative, and every case is different.
- Your state workers’ comp board, division, or commission: the official source for your state’s exact caps, deadlines, and forms — search “[your state] workers compensation board”
- U.S. Department of Labor (OWCP): dol.gov — federal workers’ compensation overview
- NCCI: ncci.com — workers’ comp rating and benefit data
- Social Security Administration: ssa.gov — benefit-cap and SSDI offset data
- Insurance Information Institute: iii.org — neutral workers’ comp background
Content last reviewed October 2026. If you notice an outdated figure, please contact us.
Related Guides
- New York Workers Comp Board
- How to File a New York Workers Comp Claim
- New York Workers Comp Requirements
- Workers Comp Settlements by State (All 50)
- Workers Comp Claims by State (All 50)
- More in This Category
- Settlements by Injury
- Benefits Explained
- Workers Comp Glossary
Informational only — not legal, medical, or financial advice. Workers Comp Explained is an independent educational resource, not a law firm, insurer, or medical or financial advisor, and this page does not provide legal, medical, or financial advice. Workers’ compensation benefits, deadlines, and rules vary by state and change over time, and settlement estimates are illustrative only. Always confirm the exact figure and any deadline with your state’s workers’ compensation board and a licensed attorney before you act.